Refund policy

Our Policy

Because Simple Steps Market is a curated marketplace connecting you directly with trusted brands, all sales are final. We do not offer returns, exchanges, or refunds.

Every product on our site has been individually vetted for safety and quality before it ever reaches your cart. We stand behind what we carry, and we want you to feel confident in every purchase.

What if my item arrives damaged or defective?

We've got you. Just email us at support@simplestepsmarket.com within 7 days of delivery with your order number, a photo of the issue, and a brief description. We'll work with the brand to make it right.

Questions before you buy?

We're always happy to help you find the right product. Reach out anytime at support@simplestepsmarket.com and we'll point you in the right direction.