Terms of service

Last Updated: 06/17/2025

OVERVIEW

This website is operated by Simple Steps Market ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, www.SimpleStepsMarket.com (the "Site"), and all purchases made through the Site. By accessing, browsing, or using our Site, or purchasing products listed on our Site, you ("you," "User," or "Customer") agree to these Terms. If you do not agree to these Terms, you must immediately stop using our Site. These Terms apply to all users, including but not limited to visitors, vendors, customers, merchants, and content contributors.

We reserve the right to update or modify these Terms at any time. We reserve the right, in our sole discretion and without notice to you, to revise the products and offers available on the Site or the Services and to change, suspend or discontinue any aspect of the Site or Services and we will not be liable to you or to any third party for doing so.

It is your responsibility to review this page periodically for changes. Your continued use of or access to the Site after any updates are posted constitutes your acceptance of the revised Terms.

This Site operates as an online marketplace where all products are sold and fulfilled by third-party suppliers (each, a "Supplier"). We do not manufacture, stock, inspect, or take physical possession of any products sold through the Site. Instead, when you place an order, the Supplier is solely responsible for processing, packaging, and shipping the product directly to you.

Because all products are fulfilled by Suppliers, we do not control or guarantee product availability, quality, accuracy of descriptions, delivery times, or compliance with applicable laws. Any claims, concerns, or disputes regarding a product—including but not limited to defects, misrepresentation, incorrect shipments, warranty issues, or returns—must be directed to the Supplier in accordance with their policies.

SECTION 1 - PERMITTED AND PROHIBITED USES OF THE SITE

You may use the Site solely for your personal, non-commercial use, provided that such use complies with these Terms. Any use of the Services beyond personal, non-commercial purposes requires our prior written consent. In addition, you understand that certain portions of the Site may contain affiliate links or sponsored content, which may result in us receiving compensation when purchases are made through those links.

You are strictly prohibited from copying, modifying, distributing, publishing, transmitting, transferring, selling, creating derivative works from, or otherwise exploiting any content on the Site, in whole or in part, without our express prior written permission.

Any unauthorized use of the Site may result in immediate termination of your access, legal action, and other remedies available under applicable law.

SECTION 2 – PRICES

Prices and product availability on the Site are subject to change at any time without prior notice. We make every effort to ensure the accuracy of all information displayed on our Site, including pricing, product descriptions, images, and specifications. However, errors, inaccuracies, or omissions may occasionally occur, including but not limited to pricing discrepancies, typographical errors, or incorrect product details provided by third-party suppliers.

In the event of an error—whether in pricing, availability, or product details—we reserve the right to correct the mistake, update the information, and, if necessary, cancel any affected orders at our sole discretion, even after an order has been submitted or confirmed. If a pricing error is identified after your purchase, we may, at our discretion, provide you with the option to proceed with the order at the corrected price or cancel your order with a full refund.

We are not obligated to fulfill any orders based on incorrect pricing or inaccurate product information. By using our Site, you acknowledge that product listings, descriptions, and prices may be subject to change, and we are not responsible for any reliance placed on outdated or erroneous information.

SECTION 3 – PROMOTIONS

From time to time, we may offer promotions or special deals ("Promotions"), including but not limited to sales, discounts, or store credits. Promotions are subject to separate terms and conditions, and exclusions may apply to certain products or services.

All Promotions are valid only through their stated expiration dates, are available while supplies last, and may be limited to specific quantities. Promotions are non-transferable, limited to one per customer. Any required minimum spend amount refers to the purchase price of eligible products and does not include taxes or other fees. Additional restrictions or exclusions may apply at our sole discretion.

All Promotions are subject to modification, suspension, or cancellation at any time at our sole discretion.

SECTION 4 – CONSENT TO RECEIVE EMAILS, TEXT MESSAGES, AND OTHER FORMS OF COMMUNICATION

You expressly consent to receive communications from us through various channels, including but not limited to email, push notifications, text messages, and other comparable means ("Communications") at the email addresses and/or phone numbers you provide. These Communications may be sent for purposes such as transactional updates, customer service, order confirmations, account-related notices, promotions, marketing, and any other purpose for which you have requested or provided consent. Messaging frequency may vary.

If you opt-in to receive marketing-related text messages, you acknowledge that your consent is not a condition of purchasing any goods or services. You may opt-out of receiving marketing Communications at any time by following the unsubscribe instructions provided in those messages. However, even if you opt-out of marketing messages, we may still send you important Communications related to your account, orders, or other essential services.

For text messages, you can reply HELP for assistance or STOP to unsubscribe. Standard text messaging and data rates may apply based on your wireless provider's plan. By continuing to use our Services, you agree to these terms regarding Communications.

SECTION 5 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

Any use of or reliance on the content, information, or materials provided on this Site is solely at your own risk. We do not guarantee the accuracy, completeness, reliability, or timeliness of any information available on the Site, including but not limited to product descriptions, pricing, availability, or promotional details. The content is provided for general informational purposes only and should not be relied upon as the sole basis for making purchasing or other decisions without verifying details independently.

We are not responsible for any errors, omissions, or outdated information on the Site, nor for any consequences resulting from reliance on such material. You acknowledge and agree that it is your responsibility to review and confirm any relevant details before acting on any information found on the Site. If you have specific concerns or require precise information, we encourage you to contact us directly or refer to the original source of the information where applicable.

Some product listings may be offered via affiliate partnerships. We do not control, verify, or guarantee the availability, accuracy, legality, or fitness for purpose of any products or services offered by third parties through affiliate links. You agree to conduct your own independent review before making any purchasing decision involving an affiliate offer.

SECTION 6 – RISK OF LOSS

We are not responsible for any shipping delays. All purchases of products from us are made pursuant to a shipment contract, meaning that risk of loss and title to the items transfer to you as soon as the Supplier hands the order over to the shipping carrier (such as FedEx, UPS, USPS, or any other designated delivery service).

Once your order has been transferred to the carrier, neither we, nor the Supplier, are responsible for any loss, damage, theft, or delays that may occur during transit. Any issues that arise after the carrier takes possession of the package—including but not limited to lost, delayed, stolen, or damaged shipments—must be addressed directly with the shipping carrier.

Delivery times are estimates, and provided for reference only. We do not guarantee delivery times, as they are subject to the carrier's policies, logistics, and any unforeseen circumstances such as weather delays, supply chain disruptions, or other external factors beyond our control. We encourage you to monitor your shipment using the tracking information provided and to contact the carrier directly for any delivery-related concerns.

If a package is marked as delivered by the carrier but you have not received it, we recommend checking with your local post office, neighbors, or building management before reaching out to the carrier. We are not liable for packages that are lost or stolen after confirmed delivery. If you believe your package was misdelivered, you must file a claim directly with the carrier.

SECTION 7 – RETURN POLICY

All returns and refunds for products purchased through our Site must be approved and processed directly by the Supplier that manufactured or fulfilled your order. As an online marketplace, we do not process returns, issue refunds, or guarantee that any return or refund request will be accepted. Each Supplier establishes its own return and refund policies, which may vary based on product type, category, or the reason for the return. We strongly encourage you to review the applicable Supplier's return and refund policy, if available, before completing your purchase to understand any specific terms, conditions, or restrictions that may apply.

We assume no responsibility for disputes related to returns, refunds, or product quality, including but not limited to refund denials, defective products, incorrect shipments, warranty claims, or delays in processing by the Supplier. If you receive a product that you believe is defective, incorrect, damaged, or otherwise unsatisfactory, you must resolve the matter directly with the Supplier in accordance with the Supplier's return policies and applicable consumer protection laws. We are not liable for any claims related to product defects, misrepresentation, non-performance of warranties, or dissatisfaction with the product.

By purchasing products through our Site, you acknowledge and agree that all post-purchase issues related to returns, refunds, and product quality must be handled exclusively with the Supplier. You further agree that we bear no liability for product defects, replacements, warranty disputes, or any decisions made by the Supplier regarding return eligibility, refund approvals, or other post-sale matters.

While we do not control or guarantee the resolution of return or refund disputes, we may, at our sole discretion, attempt to facilitate communication between you and the Supplier in an effort to reach a resolution. However, we make no representations, warranties, or guarantees that our involvement will result in a favorable outcome or that any dispute will be resolved to your satisfaction. Any assistance we provide is purely voluntary and does not create any obligation, liability, or responsibility on our part to intervene or ensure a particular result.

All sales are considered final unless the Supplier expressly allows for a return or refund. By making a purchase through our Site, you assume the risk of any product-related disputes and agree to seek resolution directly with the Supplier in accordance with its policies.

SECTION 8 – COMMENTS, REVIEWS, FEEDBACK, AND OTHER MATERIAL SUBMITTED ON OUR SITE

By submitting, posting, or otherwise providing user-generated content to us—including but not limited to photos, videos, creative ideas, testimonials, suggestions, proposals, plans, comments, reviews, or other materials (collectively, "User Generated Content")—you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from such User Generated Content in any medium or format, worldwide, without restriction. This applies whether you submit such content through our website, social media accounts (such as Facebook, Instagram, etc.), email, postal mail, text message, or any other means.

By submitting User Generated Content, you acknowledge and agree that:

• We have no obligation to maintain the confidentiality of any User Generated Content.
• We will not owe you compensation for the use of your User Generated Content in any manner.
• We are not required to acknowledge, respond to, or use any submitted User Generated Content.

We reserve the right—but have no obligation—to monitor, review, edit, or remove any User Generated Content or other content at our sole discretion if we determine it is:

• Unlawful, offensive, threatening, defamatory, libelous, obscene, pornographic, or otherwise objectionable.
• In violation of any party's intellectual property rights, privacy rights, or these Terms.
• Inappropriate, misleading, deceptive, or harmful to our users, business, or reputation.

By submitting User Generated Content, you represent and warrant that:

• You own or have the necessary rights and permissions to submit, post, and grant us the rights to use the User Generated Content.
• Your User Generated Content do not infringe on the intellectual property rights, privacy rights, or other proprietary rights of any third party, including copyrights, trademarks, rights of personality, or publicity rights.
• Your User Generated Content do not contain defamatory, obscene, abusive, unlawful, or otherwise harmful material, nor do they contain malware, viruses, or any other harmful code that could impact the operation of the Site or any related platform.
• You are solely responsible for User Generated Content that you contribute and all activity related to your submissions.

If we receive a complaint or claim from a third party alleging that your User Generated Content violate their rights—including but not limited to intellectual property rights or privacy rights—we reserve the right to:

• Disclose your identity and any relevant information to the complaining party.
• Remove or modify the allegedly infringing material without prior notice.
• Take appropriate legal action, including reporting violations to law enforcement or pursuing legal remedies for unauthorized, illegal, or harmful use of our Site.

By using our Site and submitting User Generated Content, you accept full responsibility for your content and agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your submissions.

SECTION 9 – NOT FOR USE BY MINORS

Our Site is intended for use by individuals who are 18 years of age or older. By accessing, using, or making purchases through the Site, you represent and warrant that you are at least 18 years old or the legal age of majority in your jurisdiction. If you are under the age of 18, you may not use this Site, create an account, or provide any personal information to us. We do not knowingly collect, solicit, or process information from minors. If we become aware that we have inadvertently collected personal data from a minor, we reserve the right to delete such information and take appropriate action. Parents and legal guardians are responsible for monitoring and supervising their children's online activities. If you believe a minor has accessed the Site in violation of this policy, please contact us immediately.

SECTION 10 – COPYRIGHT INFRINGEMENT (DMCA POLICY)

We respect the intellectual property rights of others and expect all users, including Suppliers, to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) (17 U.S.C. § 512), we have adopted a policy of responding to valid copyright infringement claims and will take appropriate action, including removing or disabling access to infringing content when notified in compliance with the DMCA. If you believe that any content on our Site infringes your copyright, you may submit a DMCA takedown notice to our Designated Copyright Agent, as detailed below.

To be considered valid, your DMCA takedown request must include the following:

1. A physical or electronic signature of the copyright owner or an authorized representative.
2. A description of the copyrighted work you claim has been infringed, including, if applicable, a copy or a URL where the original work is located.
3. A description of the infringing material on our Site, including a URL or other identifying details that allow us to locate the allegedly infringing content.
4. Your contact information, including your name, mailing address, phone number, and email address.
5. A statement that you have a good faith belief that the use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

You may send your DMCA takedown request to our Designated Copyright Agent at:

DMCA Agent
Simple Steps Market, LLC
319 Clematis St Suite 300, West Palm Beach, FL 33401
Email: kevin@simplestepsmarket.com
Subject Line: "DMCA Takedown Notice"

Upon receiving a valid DMCA takedown request, we will investigate the claim and may remove or disable access to the allegedly infringing content. We will also notify the user or Supplier responsible for the content so that they may submit a counter-notification if they believe the material was removed in error.

If a Supplier believes that material you posted was wrongfully removed due to a copyright complaint, they may submit a DMCA counter-notification to our Copyright Agent. To be valid, the counter-notification must include:

1. A physical or electronic signature.
2. Identification of the content that was removed and the location where it previously appeared.
3. A statement, under penalty of perjury, that you have a good faith belief that the content was removed as a result of mistake or misidentification.
4. Your contact information, including your name, mailing address, phone number, and email address.
5. A statement that you consent to the jurisdiction of the federal court in your district (or if outside the U.S., in any jurisdiction where we may be found) and that you will accept service of process from the original complainant.

Once we receive a valid counter-notification, we may restore the removed content unless the original complainant files a lawsuit seeking to prevent its reinstatement within 10 business days.

We reserve the right to terminate accounts, remove listings, or block access to our Site for users or Suppliers who repeatedly violate copyright laws. A user or Supplier may be deemed a repeat infringer if they have received multiple valid DMCA notices and we determine that they pose a risk of continued infringement.

Under the DMCA, anyone who knowingly files a false copyright claim or counter-notification may be subject to legal liability, including damages and attorneys' fees. If you are unsure whether content is infringing, we recommend consulting legal counsel before submitting a claim.

By using our Site, you acknowledge and agree to comply with this Copyright Infringement Policy and the DMCA process outlined above.

SECTION 11 – PROHIBITED USES

In addition to any restrictions outlined elsewhere in these Terms, you may not use the Site or its content for any of the following purposes:

• Engaging in any unlawful activity or encouraging others to do so.
• Violating any applicable laws, regulations, or local ordinances.
• Infringing on our intellectual property rights or those of others.
• Harassing, abusing, defaming, discriminating against, or harming others in any way.
• Submitting false, misleading, or deceptive information.
• Uploading or transmitting viruses, malware, or other harmful code that could disrupt or damage the Site or any related system.
• Collecting, tracking, or misusing the personal information of others.
• Engaging in spamming, phishing, scraping, or other unauthorized data collection activities.
• Posting obscene, offensive, or otherwise inappropriate content.
• Interfering with or bypassing the security features of the Site or any related service.
• Using the Site in any way that violates these Terms.

We reserve the right to terminate your access to the Site at our sole discretion, with or without notice, if we determine that you have engaged in prohibited activities.

SECTION 12 – PRODUCT CLAIMS & SUPPLIER RESPONSIBILITY; WAIVER

All products available for purchase through our Site are provided, fulfilled, and shipped directly by Supplier. We do not manufacture, inspect, warrant, take possession of, or exercise any control over any products sold through the Site. Any claims, disputes, concerns, or issues regarding a product—including but not limited to defects, misrepresentations, incorrect shipments, missing components, safety concerns, warranty claims, or dissatisfaction—must be directed to the Supplier that provided the product. We do not assume responsibility for the quality, durability, performance, legality, or compliance of any product sold through the Site.

By purchasing a product through our Site, you acknowledge and agree that we are not liable for any damages, losses, or claims arising from product defects, malfunctions, or non-compliance with applicable laws or industry standards. We do not offer product warranties, returns, or refunds—such matters must be handled directly with the Supplier in accordance with its policies. If you encounter an issue with a product, we recommend reviewing the Supplier's warranty and return policies, if applicable, and contacting them directly for resolution.

While we may, at our sole discretion, assist in facilitating communication between you and the Supplier, we do not guarantee or assume responsibility for the Supplier's response, resolution, or any compensation that may be offered. You agree that any claims related to a purchased product must be resolved exclusively between you and the Supplier, and you waive any claims against us arising from or related to such products.

If you are redirected to a third-party website to complete a purchase via an affiliate link, Simple Steps Market shall have no responsibility or liability for the transaction, product, or service offered by such third-party seller. Any claims or disputes regarding such products or transactions shall be addressed solely with the third-party seller or platform.

THIS SECTION APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee or make any representations or warranties regarding the accuracy, completeness, reliability, legality, or decency of any content contained on or accessed through the Site. We are not responsible or liable for any errors, copyright compliance, product descriptions, third-party materials, or any other information accessed through the Site. Additionally, we make no representations or warranties regarding any recommendations, endorsements, or suggestions of products or services offered or purchased through the Site.

If a Supplier fails to fulfill or ship an order, we do not assume any liability for the unfulfilled order and do not guarantee that any Supplier will complete transactions made through the Site. Customers are responsible for contacting the Supplier directly to resolve any issues related to order fulfillment, including but not limited to delays, lost shipments, or non-delivery. If a Supplier is unresponsive, we may, at our sole discretion, attempt to facilitate communication between the customer and the Supplier. However, we do not guarantee any resolution, refund, or compensation, nor do we assume responsibility for the Supplier's failure to fulfill an order. Customers acknowledge that all transactions are made with a Supplier, and any disputes must be resolved in accordance with the Supplier's policies.

THE SITE, ITS CONTENT, AND ALL PRODUCTS MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• ANY WARRANTIES ARISING FROM COURSE OF DEALING, TRADE USAGE, OR INDUSTRY STANDARDS; and
• ANY WARRANTIES THAT THE SITE, SERVICES, OR PRODUCTS WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS SUCH AS VIRUSES OR MALWARE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

• LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL;
• LOSS OF DATA, INFORMATION, OR CONTENT;
• WORK STOPPAGE OR SYSTEM FAILURES;
• COMPUTER MALFUNCTIONS OR SECURITY BREACHES;
• ANY DAMAGES RESULTING FROM RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE; OR
• ANY OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SITE, PRODUCTS, OR SERVICES.

THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE OR PASSIVE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.

IN ADDITION, WE SHALL NOT BE LIABLE FOR ANY FAILURES OR DELAYS CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO: NATURAL DISASTERS, ACTS OF GOD, TELECOMMUNICATION FAILURES, SERVER OUTAGES, SECURITY BREACHES, THEFT, OR UNAUTHORIZED ACCESS TO OUR SYSTEMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SITE, SERVICES, OR PRODUCTS—REGARDLESS OF THE FORM OF ACTION—SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID FOR THE APPLICABLE PRODUCT OR SERVICE, OR
• $100, IF NO PURCHASE HAS BEEN MADE.

THE ABOVE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND THESE LIMITATIONS CONSTITUTE OUR ENTIRE LIABILITY UNDER THESE TERMS, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY INVOKED.

BY USING THE SITE, YOU AGREE TO THESE DISCLAIMERS AND LIMITATIONS OF LIABILITY. IF YOU DO NOT AGREE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE AND ITS SERVICES.

THIS SECTION APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

SECTION 14 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless us, our affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all losses, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• Your unlawful or unauthorized use of the Site, including any illegal, fraudulent, or prohibited activity conducted by you or by any third party using your account;
• Your violation of these Terms, including any breach of representations, warranties, or obligations set forth herein;
• Your posting, transmission, or submission of any defamatory, infringing, obscene, false, misleading, or otherwise unlawful content on or through the Site; and
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, publicity rights, or any other proprietary or personal rights, in connection with your use of the Site.

We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully in our defense of such claims. You shall not settle any claim without our prior written consent, and we reserve the right to approve or reject any proposed settlement that affects our rights or obligations. This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Site.

SECTION 15 – TERMINATION

If, in our sole judgment, you fail to comply with any provision of these Terms, or if we suspect that you have violated any applicable law, engaged in fraudulent, abusive, or unauthorized activity, or otherwise acted in a manner that may harm us, other users, or third parties, we reserve the right to immediately terminate or suspend your Membership and access to the Site and Services, with or without prior notice.

Upon termination, you will remain liable for all amounts due up to and including the date of termination, including any outstanding charges, fees, or obligations incurred prior to termination. We are not responsible for any loss of access to data, account history, or other materials associated with your Membership following termination.

We also reserve the right to take any additional legal action we deem necessary in response to violations of these Terms, including reporting unlawful activities to law enforcement authorities or pursuing legal claims. Our decision to terminate or suspend your access shall be final and made at our sole discretion, and we shall not be liable to you or any third party for such termination.

You may terminate your account and discontinue your use of the Site at any time by following the account termination process available on the Site or by contacting us directly. However, termination of your account does not eliminate any obligations or liabilities incurred prior to the termination date. Any outstanding payments, disputes, or legal responsibilities that arose before termination shall survive and remain enforceable beyond the termination of these Terms for all applicable purposes. Please note that account termination may result in the irreversible deletion of any content, data, or materials associated with your account. Once deleted, this information cannot be recovered, so we encourage you to back up any important data before proceeding with termination. We are not responsible for any loss of access to content or information resulting from your decision to terminate your account.

SECTION 16 – ASSIGNMENT

You may not assign, delegate, or transfer these Terms, or any of your rights or obligations under them—including your Site account—to any other party without our prior written consent. Any attempted assignment, delegation, or transfer in violation of this provision shall be null and void. We, however, reserve the right to transfer, assign, or delegate these Terms, along with any of our rights and obligations hereunder, to any affiliate or successor without requiring your consent. This provision shall inure to the benefit of, and be binding upon, the parties and their respective permitted successors and assigns.

SECTION 17 – DISPUTE RESOLUTION AND BINDING ARBITRATION AGREEMENT

PLEASE READ THE FOLLOWING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH THRIVE MARKET AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL.

Binding Mediation

By using our Site, Services, or purchasing any products, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, our products or services, or any other aspect of your relationship with us (collectively, "Disputes") shall be resolved exclusively through final and binding mediation, rather than in court, except as otherwise provided in this Agreement. The mediation shall be conducted before a single neutral mediator mutually agreed upon by both parties. If the parties cannot agree on a mediator within 30 days of one party requesting mediation, then the mediator shall be selected by JAMS (Judicial Arbitration and Mediation Services, Inc.) in accordance with its applicable mediation rules.

Any mediation or legal action arising from or related to a Dispute must be initiated within one (1) year from the date the Dispute first arose. Failure to commence mediation or legal proceedings within this timeframe shall result in the claim being permanently barred, regardless of any statutory limitations to the contrary.

Informal Dispute Resolution

Before initiating binding mediation or any legal proceeding, you agree to first attempt to resolve any Dispute through informal negotiations. To initiate this process, the party asserting a Dispute must provide the other party with a written notice of the dispute that includes a detailed description of the issue, the specific relief sought, and any supporting documentation. This notice must be sent to us at support@simplestepsmarket.com and if we are asserting a claim, we will send notice to the contact information associated with your account.

Upon receipt of a dispute notice, both parties agree to engage in good-faith efforts to resolve the dispute informally. These informal negotiations shall last for a minimum of 30 days from the date the written notice is received. During this period, neither party may commence mediation or any other formal legal proceeding.

If the parties are unable to resolve the Dispute through informal negotiations within 30 days, the Dispute shall proceed to binding mediation in accordance with the mediation provisions set forth in these Terms. The statute of limitations applicable to any Dispute shall be tolled during the 30-day informal dispute resolution period to ensure that both parties have an adequate opportunity to resolve their concerns without affecting their legal rights.

Participation in informal dispute resolution is a mandatory prerequisite to initiating mediation or any legal proceeding. If a party fails to comply with this requirement before initiating mediation or litigation, the other party may seek dismissal of the claim until the informal resolution process has been completed. However, nothing in this provision shall prevent either party from seeking temporary or emergency injunctive relief if necessary to protect its rights while the informal dispute resolution process is pending.

Mediation Procedures

• Mediation shall be administered by JAMS and conducted in accordance with the JAMS Mediation Rules and Procedures (available at www.jamsadr.com).
• The mediation shall be conducted in English and may be held virtually, by telephone, or in person at a mutually agreed location or at a location determined by the mediator.
• The mediator shall facilitate discussions and seek to assist the parties in reaching a mutually agreeable resolution.
• Each party may submit one confidential letter to the mediator in advance of the mediation, outlining their position. No additional written submissions, evidence, or supporting materials will be considered unless specifically requested by the mediator. The mediation shall be conducted within a single working day and shall not extend beyond that timeframe under any circumstances. Before the mediation begins, the parties must agree on and establish the official start and end time of the session.
• If the parties fail to reach a mutually acceptable resolution by the end of the mediation session, the mediator is authorized to render a final and binding decision at the conclusion of the working day, without providing a written opinion or explanation.
• The costs of mediation, including the mediator's fees, shall be shared equally by both parties unless otherwise agreed upon during the mediation process. Each party shall bear its own attorneys' fees and costs.

Class Action & Jury Trial Waiver

To the fullest extent permitted by law, you and we agree that all Disputes shall be resolved only on an individual basis and not as part of any class, collective, consolidated, or representative proceeding. You expressly waive any right to bring or participate in any class action, class mediation, private attorney general action, or any other proceeding in which claims are brought on behalf of multiple claimants.

Additionally, you and we expressly waive the right to a trial by jury, and any disputes shall be resolved exclusively through binding mediation.

Limited Exceptions to Binding Mediation

This Binding Mediation Agreement does not apply to:

• Small Claims Court Matters – Either party may bring an individual action in small claims court if the claim qualifies under the applicable jurisdiction's small claims rules.
• Injunctive Relief for Intellectual Property Claims – We may seek injunctive or other equitable relief in a court of law to prevent the unauthorized use, infringement, or misappropriation of our intellectual property, trade secrets, or confidential information.
• Opt-Out Option – You may opt out of this Binding Mediation Agreement within 30 days of first accepting these Terms by sending written notice to support@sinplestepsmarket.com - 319 Clematis St Suite 300, West Palm Beach, FL 33401 Your opt-out notice must include your name, mailing address, email address, and a clear statement that you wish to opt out of mediation. Opting out will not affect any other provisions within these Terms.

If it is determined that the limitations on class, consolidated, or representative proceedings set forth in this section are void or unenforceable for any reason, or if mediation is found to permit class, consolidated, or representative resolution, then the Disputes shall not be subject to binding mediation and must instead be litigated exclusively in the federal court located in West Palm Beach, Florida.

SECTION 18 – AFFILIATE RELATIONSHIPS AND DISCLOSURES

From time to time, certain products, links, or recommendations displayed on the Site may be offered through affiliate or commission-based marketing arrangements ("Affiliate Links"). When you click on these Affiliate Links or purchase products through them, Simple Steps Market may receive compensation in the form of a commission or referral fee.

You acknowledge and agree that:
•    Some product listings, recommendations, or third-party links may generate commissions or compensation for us if you choose to engage with them.
•    We may share certain transaction-related data with affiliate networks, vendors, or partners solely for the purpose of tracking purchases, processing commissions, and administering affiliate programs.
•    Any third-party websites accessed via Affiliate Links are governed by the terms, conditions, and privacy policies of the applicable third party, over which we have no control. You access such third-party websites at your own risk.
•    The inclusion of any Affiliate Links does not constitute an endorsement, recommendation, or warranty by us as to the products, services, or businesses offered by any affiliate partner.
You are encouraged to review any third-party terms, privacy policies, and disclosures before engaging in transactions outside of the Site.

SECTION 19 – CHOICE OF LAW; VENUE

These Terms, and any Dispute, or any other aspect of your relationship with us, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Subject to the binding mediation provisions set forth in these Terms, if any Dispute is not subject to mediation or requires court intervention, the parties agree that exclusive jurisdiction and venue shall be in the state or federal courts located in West Palm Beach, Florida. You expressly consent to the personal jurisdiction of these courts and waive any objections based on forum non conveniens or any other jurisdictional challenge.

Nothing in this provision shall prevent either party from seeking injunctive or equitable relief in any jurisdiction where such relief is necessary to protect its rights.

SECTION 20 – MISCELLANEOUS

The failure of either party to enforce any provision of these Terms or exercise any rights granted herein shall not be deemed a waiver of such provision or right, nor shall it preclude that party from enforcing such provision or exercising such rights in the future. Any waiver of a provision or right must be in writing and signed by the waiving party to be effective.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified, restricted, or severed only to the extent necessary to make it valid and enforceable. The remaining provisions of these Terms shall continue in full force and effect and shall be interpreted in a manner that best fulfills the original intent of the parties, consistent with applicable law.

These Terms constitute the entire agreement between you and us concerning the subject matter herein and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral. No oral or written statements, discussions, or communications that are not expressly incorporated into these Terms shall modify or amend them.

SECTION 21 – CONTACT INFORMATION

Questions about these Terms must be sent to us at support@simplestepsmarket.com